Dental Front Desk Receptionist
Front Desk Receptionist is responsible for the day-to-day activities of the office. These responsibilities may include welcoming patients and visitors to the practice, patient scheduling and patient management. We are currently looking to fill a temporary position that can lead to full time.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ensure office is scheduled to goal with confirmed patients achieving established patient show rate.

· Keeps patient appointments on schedule by notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

· Performs routine clerical, secretarial and administrative work in answering telephones, welcoming patients into the practice, scheduling, providing customer assistance, data processing, and maintains records and accounts.

· Open & close dental office according to office procedures/protocol.

· Welcomes patients and visitors to the practice in person or on the telephone.

· Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.

· Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.

· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patient accounts by obtaining, recording, and updating personal and financial information.

· Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

· Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

· Maintain secure and confidential patient files in the computerized patient information and recall system.

· Helps patients in distress by responding to emergencies.

· Protects patients' rights by maintaining confidentiality of personal and financial information.

· Maintains operations by following policies and procedures; reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

Position Requirements (Education, Experience, Certifications, Licensure)

· A friendly, positive demeanor with patients and team members.

· Ability to effectively handle a fast-paced environment and prioritize tasks based on importance

· SPANISH SPEAKER PREFERRED

· Excellent written and verbal communication, people skills and problem-solving skills.

· Strong administrative and computer skills with the ability to learn new programs.

· Well-organized, detail oriented and reliable.

· Ability to demonstrate high ethical standards.