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Ortho Treatment Coordinator

Department: Ortho Office Non-Clinical
Location: North Charleston, SC

Our Ortho program in Charleston is GROWING! We are looking for a part-time Treatment Coordinator to work between 2 offices.

We are seeking a highly motivated ortho treatment coordinator with a great attitude who is fun, detail oriented, compassionate and loves treating children to join our state of the art, modern practice.

We have great offices with an energetic team and a diverse patient base. We are committed to the highest standard of care and have made waves in the community with our customer service and want an energetic, pro-active employee that loves their job and shares our values to help children achieve a lifetime of great oral health and healthy habits!

Key Responsibilities:

Greeting patients and assisting with their scheduling and financial needs

Schedule and mange new patient and treatment appointments

Handle and responds promptly to incoming calls, texts, e-mails, voicemails, or faxes

Schedules and confirms appointment dates and times

Checking insurance eligibility and orthodontic coverage

Check patients in and out

Process and present financial contracts with patients

Present treatment plans

Perform end of day procedures, balance accounts and prepare deposits daily

Follow up on all patient referrals, unscheduled treatment plans and recalls


  • Prioritize patient rapport and excellent customer service
  • Highly organized with a strong attention to detail
  • Are extremely detail oriented and strive for accuracy
  • Thrive in a fast paced, team-oriented environment
  • Project a positive, warm, and professional image
  • Can multitask and quickly and effectively think on your feet
  • Have strong organization skills
  • Practice compassion for others and strong respect for your coworkers
  • Demonstrate a commitment to ongoing professional growth
  • Take initiative and anticipate the needs of others
  • Are consistently punctual and reliable
  • Impressively communicate by listening, friendly body language, and articulate and confident speech
  • Exercise the highest standard of infection control for the safety of staff and patients

COVID-19 considerations:
We have gone above and beyond the CDC, ADA, AAPD and state guidelines with regard to keeping our office, staff and patients safe during the COVID pandemic





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