Reporting to the Operations Manager, the Patient Services Coordinator is responsible for the day-to-day administrative activities of the office. These responsibilities may include welcoming patients and visitors to the practice, patient scheduling and patient management. Our pediatric office in Aurora is looking for a caring, friendly person to join our team! 

Key Responsibilities

• Ensure office is scheduled to goal with confirmed patients achieving established patient show rate. Call patients to remind them of upcoming appointments. Notify Team Leader if schedules are not filled when making one-week reminder calls.
• Ensure reception area opening/closing checklists are completed and reception area cleanliness is maintained throughout the day.
• Keep patient appointments on schedule by promptly greeting patients as the come in, notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Deliver quality service and compassionate care to patients and their families. Greet patients and their families when they enter, verify patient information, and keep them informed of any wait time.
• Ensure patients leaving the office are informed about their upcoming appointment and information they may need to bring to their next appointment. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person when possible.
• Answer incoming patient calls and voicemails and assist with needs or direct to another team member for assistance.
• Ensure all patient charts are accurate before the patient's appointment to provide the opportunity for same day care to patients. Maintain secure and confidential patient records in accordance with HIPPA privacy regulations. • Comfort patients by anticipating their anxieties, answer questions, help patients in distress by responding to emergencies. Ensure parents who are waiting are kept informed of the progress of their appointment or child.
• Complete required trainings as assigned.

Qualifications

• Customer service or relevant business experience is required.
• Must have a friendly, positive demeanor when interacting with patients and team members.
• The ability to work in a fast-paced environment and effectively prioritize tasks is required.
• Must be dependable, have strong attention to detail, high integrity and ethical standards, and a passion for providing exceptional service to patients of all ages and their families.
• Excellent written and verbal communication, people skills and problem-solving skills.
• Strong administrative and computer skills with the ability to learn new programs.

Salary Range $15-$18 based on experience