FRONT DESK RECEPTIONIST

Job Summary

The Receptionist is responsible for the day-to-day activities of the office. These responsibilities may include welcoming patients and visitors to the practice, patient scheduling and patient management.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctuality, attendance at and performance of the key responsibilities in person at the office on a full-time basis (or as otherwise directed by your supervisor).
• Ensure office is scheduled to goal with confirmed patients achieving established patient show rate.
• Keeps patient appointments on schedule by notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Performs routine clerical, secretarial and administrative work in answering telephones, welcoming patients into the practice, scheduling, providing customer assistance, data processing, and maintains records and accounts.
• Open & close office according to office procedures/protocol.
• Welcomes patients and visitors to the practice in person or on the telephone.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Maintain secure and confidential patient files in the computerized patient information and recall system.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Position Requirements (Education, Experience, Certifications, Licensure)

• Office Assistant experience within a Dental and or Oral Surgery practice setting preferred.
• A friendly, positive demeanor with patients and team members.
• Ability to effectively handle a fast-paced environment and prioritize tasks based on importance.
• Excellent written and verbal communication, people skills and problem-solving skills.
• Strong administrative and computer skills with the ability to learn new programs.
• Well-organized, detail oriented and reliable.
• Ability to demonstrate high ethical standards.

Please note this job description is not designed to cover or contain a comprehensive list. Duties, responsibilities and activities may change at any time with or without notice.